Complaints and Customer Support

Your satisfaction is very important to us. If you have any reason to complain about a product or service, please contact us directly. We are committed to finding a fair and prompt solution.

Please send a detailed description of the issue to: hello@xberry.shop
We aim to respond to all inquiries within 48 hours on business days.

Online Dispute Resolution for EU Customers

For consumers in the European Union, the European Commission offers a platform for online dispute resolution, which you can access at:

https://ec.europa.eu/consumers/odr

Please note that we are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board. However, we always strive to find a solution in direct contact with you.