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Privacy Policy

Onfocus Services Limited

Effective Date: 29.04.2025

This Privacy Policy explains how Onfocus Services Limited (“we”, “us”, or “our”) collects, uses, and protects your personal information across our global online shop. We comply with applicable data protection laws, including the Personal Data (Privacy) Ordinance (Cap. 486, Hong Kong), the EU General Data Protection Regulation (GDPR), and relevant international standards.

1. Who We Are

Onfocus Services Limited
Company ID: 72148490
D-U-N-S Number: 687157944
5F, The Quayside, 77 Hoi Bun Road, Kwun Tong, Kowloon – Hong Kong
Email: hello@xberry.shop

2. What Data We Collect

  • Identity data: name, email, phone number
  • Delivery & billing data: address, payment method
  • Technical data: IP address, browser type, device identifiers
  • Usage data: pages visited, time spent, referral source
  • Marketing preferences and communication history

3. Why We Collect Your Data

  • To process and ship your orders
  • To manage your customer account and preferences
  • To communicate with you about your order or our services
  • To improve our website and services
  • To comply with legal obligations
  • To send marketing communications, where permitted by law

4. Legal Basis for Processing

We process your data where:

  • It is necessary for performing a contract (e.g. fulfilling your order)
  • We have a legal obligation to do so
  • You have given consent (e.g. for newsletters)
  • We have a legitimate interest that is not overridden by your rights

5. International Data Transfers

As a global company, we may store or process your data in countries outside your own. We use appropriate safeguards (e.g. standard contractual clauses or equivalent measures) to ensure data is protected under applicable privacy laws.

6. Data Sharing

We only share personal data with trusted service providers such as payment processors, shipping partners, and marketing tools—strictly for operational needs. We do not sell your data.

7. Use of Cookies and Tracking Technologies

We use cookies and similar tools to enhance user experience and understand usage patterns. You can configure your browser to block cookies or alert you when cookies are being used. Please note that some parts of the website may not function properly without them.

8. Your Privacy Rights

Depending on your location, you may have the right to:

  • Access and review your personal data
  • Request correction or deletion
  • Restrict or object to certain types of processing
  • Withdraw your consent at any time
  • Receive a copy of your data (data portability)
  • Lodge a complaint with a data protection authority

9. Data Retention

We retain personal data only as long as needed for the purposes outlined in this policy or to comply with legal, regulatory, or internal policy requirements.

10. Security

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or misuse.

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal, technical, or business changes. The updated version will be published on our website with a revised “Effective Date.”

12. Contact

For questions or concerns about this Privacy Policy or your personal data, please contact us at: hello@xberry.shop.